Important Safety Notice & Recall – convertiger 100 (Fire Hazard)

Yes. All convertiger 100 devices are affected by the recall as a precaution, even if the item number on your invoice differs from the number given in the recall notice.

Why do the item numbers differ?

In product recalls, the manufacturer is legally required to state the manufacturer item number. This is necessary because dealers often work with their own item numbers or combination items.

The item number given in the recall notice is therefore the manufacturer’s item number. It is usually found on the packaging or on the product itself.

Why can the item number on my invoice be different?

Differing item numbers on invoices are normal, for example when:
•⁠ ⁠the convertiger 100 was sold through a dealer with its own numbering system, or
•⁠ ⁠the device was purchased in combination (e.g. with different frames or sets).

What does this mean in practice?

Regardless of the item number stated on the invoice:

Every convertiger 100 device is affected by the recall and must be taken out of operation or disconnected from power immediately.

Further handling is done by the dealer from whom the product was bought. They will get in touch with you about the next steps.
Further information will follow as soon as possible, at the latest by January 31.

We apologize for the inconvenience and thank you for your understanding and patience.

Item numbers on invoices can differ, for example when:
•⁠ ⁠the convertiger 100 was sold through a dealer with its own numbering system, or
•⁠ ⁠the device was purchased in combination (e.g. with different frames or sets).

Regardless of the item number stated on the invoice:

Every convertiger 100 device is affected by the recall and must be taken out of operation or disconnected from power immediately.

Further handling is done by the dealer from whom the product was bought. They will get in touch with you about the next steps.
Further information will follow as soon as possible, at the latest by January 31.

We apologize for the inconvenience and thank you for your understanding and patience.

The manufacturer item number is usually found on the packaging or on the product itself.

Differing item numbers on invoices are normal, for example when:
•⁠ ⁠the convertiger 100 was sold through a dealer with its own numbering system, or
•⁠ ⁠the device was purchased in combination (e.g. with different frames or sets).

Regardless of the item number stated on the invoice:

Every convertiger 100 device is affected by the recall as a precaution and must be taken out of operation or disconnected from power immediately.

Your current device will be replaced by a new successor model as part of the recall.
Please do not continue to operate the current device.

Returning the old device is not required. It can be disposed of properly on site as household electronic waste.

An exchange solution is planned as part of the recall.
You will receive the technically advanced successor model automatically.

No separate application or selection is required.

No.
Please do not get in touch for now.

Handling is automatic:

• either directly by tigerexped (using your customer data stored with us)
• or via the dealer from whom you bought the product (using the customer data stored with them).

When should I get in touch anyway?
Please get in touch only if your delivery address has changed since the original order or you can no longer be reached at the contact details stored at that time.

In all other cases, no response is required.

Please get in touch only if your delivery address has changed since the original order or you can no longer be reached at the contact details stored at that time.

In all other cases, no response is required.

In line with the statutory warranty provisions under sales law, we have opted for so-called replacement delivery of a substitute device. An alternative measure is not currently planned.

According to current planning, we expect the first replacement batches to arrive in mid to late March.
Taking shipping and customs processes into account, we expect the exchange to be completed for all affected customers during the course of April.

We will inform you in good time about the specific shipping date.

The convertiger 100 product recall is genuine and an official measure.
It is expressly not a fake or scam message.

All convertiger 100 devices are affected by this recall as a precaution.

Important:
Please disconnect your convertiger 100 from power immediately
and do not continue to operate the device.

Further handling is done by the dealer from whom the product was bought.
They will get in touch with you directly about the next steps.

The details of the implementation are currently being clarified at full speed.
Further information will follow as soon as possible, at the latest by January 31.

You will find official information on the recall here:
https://texdev.de/rueckruf-convertiger100/

Thank you for your understanding and your support.

As a dealer, we stand every day between manufacturers, partners and our customers.
We sell products and we put our name behind them.

That is exactly why it is important to us to explain openly why a recall is right even when many devices work perfectly normally.

Product safety does not mean reacting only when damage becomes publicly visible.
It means taking risks seriously before they escalate.

When a risk cannot be safely ruled out and the potential extent of damage is high,
waiting is not a responsible option.

Legal requirements oblige manufacturers to name the theoretical worst case.
Terms such as fire hazard therefore describe the maximum risk – not everyday reality.

A recall is not pleasant for anyone.
It costs time, money and nerves – for us as a dealer too.

Nevertheless, we consider this step to be the right one.
It protects customers, relieves partners and prevents greater damage.

Thank you for your understanding and support.

The most important thing first: all convertiger 100 devices are affected as a precaution and must be taken out of operation immediately.

Work is currently under way at full speed on the further procedure.
The dealer from whom you bought the product will get in touch with you directly shortly and discuss the further handling with you.

The specific organization takes some time. We therefore ask you for a little more patience. Further information will follow by 31.01.2026 at the latest.

Thank you very much for your patience, and please excuse the inconvenience.

Dealers use the contact details stored when the device was ordered to inform customers.
Please first check that the email address used is correct, and also check your spam or junk folder.

If your contact details have changed since the purchase or you are unsure, we recommend actively contacting your dealer and letting them know your current contact details.

Please understand that organizing a recall like this with many parties involved is extensive, and that contact and further updates may take some time.

You should receive concrete information on the further handling by January 31 at the latest.

Thank you very much for your patience and understanding.

We fully understand that the precautionary recall of the convertiger 100 involves considerable restrictions and uncertainty for many of those affected.

It is important to us to communicate openly and realistically here:

The recall is carried out for product safety reasons. At the moment, the replacement devices are not yet available, so we cannot offer any preferential or accelerated individual handling, even though we can understand the circumstances described very well on a human level. As things stand today, the exchange of the devices is expected to be completed for all customers during the course of April.

Until then, we ask you to keep the convertiger 100 disconnected from power and not to operate it. Even though this situation is very unpleasant, taking the device out of service is for your own safety.

We thank you for your patience and understanding in this challenging situation for everyone involved.

In principle, we would like to put this into context as follows:

Noticeable warming of the device can occur in normal operation and depends on the power currently being delivered.
The convertiger 100 is designed for such operating temperatures, even if the device may feel warmer to the touch than you would subjectively expect.

According to current knowledge, functional failures or complete non-functioning are not among the typical signs on which the current recall is based.
The vast majority of the affected devices continue to work normally.

The precautionary recall is not based on a clear, reproducible malfunction in operation, but on a risk assessment in which a certain scenario cannot be safely ruled out.

A clear assignment of individual symptoms to a specific cause is currently not possible. In particular, observed effects such as temperature behavior, communication problems or sporadic anomalies cannot be reliably attributed to a specific fault pattern.

Regardless of this:
Please do not continue to operate the convertiger 100 in the context of the recall and leave it disconnected from power until the further steps are announced.

Thank you very much for your understanding and patience.